Terms & Conditions

MEMBERSHIP AGREEMENT

This Membership Agreement (“Agreement” or “Membership Agreement”) is entered into between HAVENFITNESS LLC DBA CORE HAVN (“CORE HAVN”), and you (“Member”,  “Members” or “Client(s)”). CORE HAVN is a boutique fitness studio offering group fitness classes, private instruction, small group training and CORE HAVN Instructor Training Program. This Agreement entitles members access to participate in these classes and to enjoy other amenities offered including but not limited to: lockers, cubbies, changing rooms, and restrooms, unless noted otherwise.
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Please review this Agreement thoroughly as it is a legal contract between CORE HAVN and all members. By using the services offered at CORE HAVN, members are agreeing to the terms of this Agreement.

PURCHASES AND PAYMENT

PAYMENT SUMMARY: Monthly memberships are paid in advance monthly, on the calendar date which the membership was initially purchased for the following month. Monthly membership payments shall be made via automatic debited payment (credit card, debit card, or automatic checking account draft). Additional terms regarding the automatic debited payments are outlined below.In the event of a declined credit card/debit card, the member’s membership and account will be immediately suspended, pending the member updating their payment information and their membership dues paid in full.

CONTRACT LENGTH: Monthly memberships are offered at a discounted rate based on contract length. Your contract length is outlined in the description of your chosen membership.

FREEZE POLICY

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4. Prohibited Activities

CLASS CANCELLATION AND BOOKING POLICIES

RESERVING CLASSES: Clients are solely responsible for the booking and canceling of their classes. Clients may reserve class spots online through their account, through the CORE HAVN mobile application, or by calling CORE HAVN during normal business hours and confirming with studio staff.

SIGN-IN: Clients are required to enter their scheduled class no later than 5 minutes after the scheduled start time. If a client does not enter the studio by this time, it is considered a no-show and CORE HAVN reserves the right to assign the spot to another person on the waitlist, as well as charge a no-show fee (detailed below).

CANCELLATIONS: Reservations may be canceled without penalty by canceling up to 12 hours prior to the class start time. This may be done online via a client’s account, or by calling the studio during regular operating hours and confirming with studio staff. Once the class is canceled within this time, the class will be returned to the client’s account, and the client will not be charged the cancellation fee.Reservations and Cancellations via electronic mail (email), Facebook Messenger, Instagram or other social media, voice message, or text message are not valid and the member will be charged.

CLASS PACKS + LIMITED MONTHLY MEMBERSHIPS: If you do not cancel within the 12-hour window, your class will be forfeited. If you do not cancel and do not show up to your scheduled class, your class will be forfeited.MONTHLY

UNLIMITED MEMBERSHIPS: If you do not cancel within the 12-hour requisite window, a late-cancel fee of $15 will be charged to your account. If you do not cancel and do not show up to your scheduled class, a no-show fee of $22.50 will be charged to your account. If you are on an auto debit contract or unlimited package you must have a working card on file for such fees or your contract will be suspended.The no-show and late-cancel fees apply to ALL clients equally regardless of unlimited status or special package pricing or membership level.If you book multiple classes or waitlist multiple classes, you are solely responsible for canceling your classes within the bounds of the cancellation policy outlined above. CORE HAVN staff cannot be held responsible for accidental bookings by clients, double bookings, or double waitlisted classes made by members. Late-cancel and no-show fees apply if you do not cancel in violation of the cancellation policy for double bookings.

WAITLIST: In the event a scheduled class is booked to capacity, you may place yourself on the waitlist for the class. If you add yourself to a waitlist, YOU are solely responsible for managing your bookings and for canceling your classes within the bounds of the cancellation policy. The system will auto-populate clients into class from the waitlist as soon as other clients with confirmed spots cancel, and class slots will be assigned as such. CORE HAVN staff cannot move class slots for Clients in classes that are completely full from waitlists.

PACKAGE PURCHASES; CREDIT CARDS ON FILE; AUTO DEBIT

PACKAGE AND INSTRUCTOR TRAINING PURCHASES: By purchasing a package or instructor training from CORE HAVN, you agree to the Terms and Conditions in full (see below). Packages and instructor training cannot be shared between members unless specifically stated in the package description. Unlimited and auto-debit contract members are required to keep a current credit card on file.
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Specially priced expiring packages and instructor training may not be extended, transferred, refunded, shared, or frozen. Packages that have an expiration date will activate on the first class either booked OR waitlisted. Placing yourself on a waitlist with an expiring package will activate your package. CORE HAVN staff will not adjust or extend special packages or training due to waitlisted classes or accidental bookings through the acts or omissions of clients. The expiration date set on an expiring package is the date on which the package may no longer be used. Members purchasing expiring packages do so with the understanding of these terms and agree to be bound by such.
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CREDIT CARD ON FILE: Members may elect to keep a credit card on file using their CORE HAVN account online. By placing a card on file, the cardholder and account holder gives permission to the CORE HAVN staff to charge the card for any auto-debit packages and/or cancellation fees accrued in accordance with the CORE HAVN cancellation policy detailed above.
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AUTO-DEBIT: By enrolling in an auto-debit contract, you authorize CORE HAVN to, on a recurring basis, automatically charge the debit or credit card account you specified, for the monthly payments on your limited or unlimited auto-debit plan associated with your account, on the billing due date. You understand and acknowledge that (1) CORE HAVN will initiate transfers/charges pursuant to this authorization not to exceed the amount shown on your Membership Agreement and/or in connection with cancellation fees per the cancellation policy. CORE HAVN may discontinue processing of recurring charges if it is unable to secure funds from your debit/card due to, but not limited to, insufficient or uncollected funds in the account or insufficient or inaccurate information provided; (2) the CORE HAVN booking system allows for booking through the available booking period regardless of the billing date of your contract; (3) if you are booked in a class past the subsequent billing date, and your debit/credit card fails to bill properly, that you will be removed from any classes past the subsequent billing date and notified via electronic mail; (4) if you are removed from class due to the circumstances as described, it may not be possible to place you back into the class for which you were originally booked and that you will not be given any priority in waitlisted classes; (5) it is your responsibility to keep a current card on file with accurate billing information. CORE HAVN cannot be held responsible for errors in processing due to expired or inaccurate information.

AGREEMENT TO PARTICIPATE and ASSUMPTION OF RISK

By signing up for and/or attending classes, events, activities, privates training sessions, small group training sessions and other programs and using the premises, facilities and equipment (individually and/or collectively, the “Classes” and “Facilities”) of CORE HAVN and its subsidiaries, you hereby acknowledge on behalf of yourself, your heirs, personal representatives and/or assigns, that there are certain inherent risks and dangers in association with the Classes and Facilities.
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You acknowledge that some of these risks cannot be eliminated regardless of the care taken to avoid injuries. You also acknowledge that the specific risks vary from one activity to another, but range from (1) minor injuries such as scratches, bruises, and sprains; (2) major injuries such as eye injury or loss of sight, joint or back injuries, heart attacks, and concussions; and (3) catastrophic injuries including paralysis and death.
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At all times, you shall comply with all stated and customary terms, posted safety signs, rules, and verbal instructions given to you by staff. If in the subjective opinion of the CORE HAVN staff, you would be at physical risk of participating in CORE HAVN’s Classes, you understand and agree that you may be denied access to the Classes and Facilities until you furnish CORE HAVN with an opinion letter from your medical doctor, at your sole cost and expense, specifically addressing CORE HAVN’s concerns and stating that CORE HAVN's concerns are unfounded.
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In consideration of being allowed to participate in and access the Classes and Facilities, you hereby (1) agree to assume full responsibility for any and all injuries or damage which are sustained or aggravated by you in relation to the Classes and Facilities, (2) release, indemnify, and hold harmless CORE HAVN, its direct and indirect parent, subsidiary affiliate entities, and each of their respective officers, directors, members, employees, representatives and agents, and each of their respective successors and assigns and all others, from any and all responsibility, claims, actions, suits, procedures, costs, expenses, damages, and liabilities to the fullest extent allowed by law arising out of or in any way related to participation in the Classes or use of the Facilities, and (3) represent that you (a) have no medical or physical condition that would prevent you from properly using any of CORE HAVN’s Classes and Facilities, (b) do not have a physical or mental condition that would put you in any physical or medical danger, and (c) have not been instructed by a physician to not participate in physical exercise. You acknowledge that if you have any chronic disabilities or conditions, you are at risk in using CORE HAVN's Classes and Facilities, and should not be participating in any Classes.

CANCELLATION OF MEMBERSHIP AGREEMENT BY MEMBER

You may cancel this Membership Agreement at any time after the completion of the initial contract period as outlined in the description of your chosen package or membership. You must provide CORE HAVN written notice via electronic mail, or a letter mailed first-class of your intent to cancel, no less than fourteen (14) business days prior to the due date of your next billing payment. Failure to provide timely notice will result in a charge for the full amount of your next billing payment. The cancellation will take place the subsequent month. For example, if your billing payment is due the first day of the month, you must provide written notice no later than fourteen (14) business days prior to that date. If you fail to do so, you will be billed on the first day of the month for the full amount, and your contract will be canceled as of the date of the subsequent billing payment due date.
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This Membership Agreement may be canceled prior to the completion of the initial contract period as outlined in the description of your chosen package or membership upon receipt of written notice via electronic mail (email) or a letter mailed first-class in the event of (1) the death or disability of the member, and the member is unable to receive all of CORE HAVN’s services which the member has contracted. The member, or the member’s estate, shall be relieved from the obligation of making payment for services other than those received or obligated prior to the death or onset of the disability (subject to the signed doctor’s note regarding the nature of the disability); and (2) the member moves further than twenty-five (25) miles from a CORE HAVN. The member shall provide proof of new residence.
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If, at the time of receipt of your cancellation notice, you have outstanding payments owed to CORE HAVN, these payments must be made in full in order for the Membership Agreement to be considered canceled. In the event that you fail to pay outstanding amounts owed, your membership will be considered suspended, the Membership Agreement will not be canceled, and CORE HAVN reserves the right to pursue additional avenues or means to receive monies owed.
To cancel this Agreement, mail, email, or deliver a signed and dated notice that states that you, the buyer, are canceling this Agreement, or words of similar effect. The notice shall be sent via first-class mail, via email from an email address on file with the health studio, or delivered in person to management at 7687 SE 27th St, Mercer Island WA 98040 or hello@corehavn.com.
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Thank you for your purchase. This purchase is subject to our cancellation policy. Class reservations canceled or rescheduled/swapped classes less than 12 hours before the start of class will be considered a late cancellation and the session credit forfeited. Class reservations that are not attended will be considered a no-show and the session credit forfeited. TRANSFER / REFUND POLICY This purchase is subject to our transfer and refund policy. This purchase is not eligible for a refund at any time.
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No refunds or cancellations will be granted for reasons other than those listed above. CORE HAVN reserves the right to modify or amend the services and facilities offered by CORE HAVN under the terms of this agreement. Such modifications may include access to virtual services in the event of a temporary closure of the facilities.

MISCELLANEOUS

CONDUCT/DAMAGES: CORE HAVN is committed to the health, safety, and welfare of each of its members and will not tolerate unreasonable, threatening, obscene, harassing, indecent or illegal behavior. Members who do not observe CORE HAVN’s rules and regulations or who abuse equipment in any fashion will be asked to leave. CORE HAVN has the right to judge behavior and respond accordingly. This right includes, but is not limited to termination of a membership without refund to any member engaging in unacceptable behavior, as determined in the sole discretion of CORE HAVN. The member shall pay for any damages to CORE HAVN’s property which result from the willful or negligent conduct of any member, member’s guest, or member’s dependent child. Not all rules and regulations are listed in this agreement. CORE HAVN reserves the right to add, change or remove rules, conditions of membership, opening and closing hours, and all services and facilities offered by CORE HAVN.
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PHOTO/VIDEO RELEASE: You hereby grant CORE HAVN, its representatives, employees, or agents the right to take photographs and video footage of you and your property while at CORE HAVN and to use and publish these photos or videos in print and/or electronically. You agree that CORE HAVN may use photographs or video footage of you with or without your name for any lawful purpose, including for such purposes as publicity, illustration, advertising and web content.
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GOVERNING LAW, VENUE AND JURISDICTION
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This Agreement shall be governed by and interpreted in accordance with the laws of the State of Washington including all matters of construction, validity, enforcement, and performance, without giving effect to principles of conflict of laws.  The parties consent to the personal jurisdiction in the State of Washington and voluntarily waive all challenges to personal jurisdiction, subject matter jurisdiction, or forum convenience.
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The parties shall try to mediate any dispute, controversy, or claim arising out of or relating to this Agreement for thirty (30) days from the alleged date of the dispute, controversy or claim arises, but if unable to resolve the matter in that thirty (30) day period, they shall arbitrate this matter as set forth below.
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Any dispute, controversy, or claim arising out of or relating to this Agreement or the alleged breach, termination, or validity hereof, including alleged fraud in the inducement, shall be settled by arbitration in Seattle, Washington, in accordance with the rules of the American Arbitration Association (“AAA”). The decision of the arbitrator shall be final and shall be accorded full faith and credit and entitled to recognition and enforcement by the courts of the United States and in the courts of all states.  Each party shall pay one-half of the costs for the arbitration as charged to the parties by the AAA.  If one of the parties fails to pay their half of the costs and fees for the arbitration as charged to the parties by the American Arbitration Association or refuses to participate in the arbitration, the other party is the prevailing party and entitled to a default judgment.  If AAA is unable or unwilling to deem the party that is willing to participate and pay one-half of the AAA costs and fees for the arbitration as the prevailing party and entitled to a default judgment, that party has the option to find relief at a federal or state court of their choosing.  The Client agrees to pay all collection costs, including attorney fees and costs incurred in the collection of this account if not paid in full.  Costs shall include the fees and costs incurred and charged by AAA.